TERMS AND CONDITIONS OF USE
Draak-app Platform

Last Updated: April 09, 2026

1. Introduction and Acceptance

Welcome to the Draak-app platform! This document establishes the Terms and Conditions of Use governing access to and use of the digital ecosystem offered by Willian Freitas Borges, Unipessoal Lda, hereinafter referred to as Draak-app, headquartered in São Domingos de Rana, Portugal. By downloading the Application, accessing the Site or using our services, the User fully agrees to these Terms. If you do not agree with any provision described herein, you should not use the Platform.

2. Definitions

For the purposes of these Terms:

• Platform: The set formed by the Draak-app Website and Mobile Application.
• Mobile Application (App): The software for mobile devices, for exclusive use by Service Providers to manage their business.
• Website (Site): The publicly accessible web interface, for Clients to search for services and make bookings.
• Service Provider (Professional): The user registered in the App who subscribes to a plan to manage their schedule and advertise services (which may be the account holder company and/or their registered team).
• Client: The user who uses the Site to search for services and make bookings.
• Booked Services: Services or products sold by the Provider directly to the Client through the facilitation of the Platform.

3. Subject Matter and Features

Draak-app is a technology platform for advertising and booking. Features are divided according to the type of access:

3.1. For Service Providers (Mobile Application)

The App offers management tools including: Profile and Service Catalogue; Team Management (ability to register and remove professionals operating under the main account); Schedule Management (viewing bookings and time blocks); Internal Financial Management (recording income and costs for the provider's informational purposes only).

Note on features by plan: Automatic notifications for new online bookings (for client and professional) and automatic booking reminders (by email to the client and push notification to the professional) are exclusive features of the Professional Plan. Users with the Essential Plan do not have access to these automatic features.

3.2. For Clients (Website)

The Site allows Clients to: Search for providers by location or category; View available time slots in real time; Make online bookings without prior account registration, by providing basic contact details.

3.3. Important Limitations

Draak-app clarifies that it: is NOT a billing platform; does NOT process payments for booked services (payments for the booked service must be made directly to the Provider on-site or as agreed between the parties); does NOT manage stock; does NOT intervene in the commercial or technical relationship between the Provider and the Client; does NOT guarantee the delivery of push notifications in cases of device without connectivity, notifications disabled by the user or device operating system limitations.

4. Access, Registration and Subscriptions (for Service Providers)

4.1. Provider Account and Free Trial

4.1.1. Trial Start: To use the App, the Provider must create an account and provide accurate data. Draak-app does not request the Provider's Tax Identification Number, as the subscription is managed and billed by the native app stores. Upon registration, the Provider automatically starts a 30 (thirty) day free trial of the Professional Plan, the most complete plan on the Platform.

4.1.2. Automatic Renewal: Continued access to management features and visibility on the Site depends on a paid subscription. By starting the free trial, the Provider expressly agrees that, after the 30-day period ends, the subscription will be automatically renewed and charged at the Professional Plan (best plan) on a Monthly basis, unless the Provider actively chooses another (lower) plan or requests cancellation through the Application before the end of the trial period.

4.1.3. Plans and Prices (Europe – Euro Zone): Subscription prices are set and charged in Euros (€) for Portugal and other Euro Zone countries, and vary according to the chosen plan (Monthly or Annual). The final price in other currencies (such as BRL) is determined by the app stores (Google Play/App Store), applying the applicable exchange rate and local taxes.

Payment options and their respective prices (in Euros) are as follows:

Annual amounts correspond to a discount applied over the monthly plan. The Provider is responsible for managing and cancelling their subscription directly in the native app store (Google Play/App Store) to avoid future charges.

4.1.4. Cancellation and Access: In the event of subscription cancellation, access to paid features is maintained until the end of the already paid period. Draak-app does not issue partial refunds for unused periods.

4.2. Client Use

The Client may browse the Site for free. To complete a booking, it is not mandatory to create a fixed account, but minimum contact details must be provided for the reservation (see section 6).

5. Responsibilities

5.1. Draak-app Responsibility (Technology Intermediary)

Draak-app is a platform that acts exclusively as a technology intermediary for advertising and booking services between Providers and Clients. Our responsibility is strictly limited to the operation, stability and availability of the software.

Draak-app is not responsible, under any circumstances, for:

Service Execution and Results: We are not responsible for the quality, safety, legality or outcome of booked services. Service execution is the sole and exclusive responsibility of the Provider.

Registered Information: We do not guarantee nor are we responsible for the truthfulness, accuracy or legality of any information (including service descriptions, pricing and qualifications) registered by Providers on the Platform. Such information is the exclusive responsibility of the Provider.

Compliance with Agreements and Rescheduling: We are not responsible for compliance with schedules, delays, cancellations, rescheduling or any failures in the agreement between Client and Provider. Any negotiation of fees or penalties arising from rescheduling or no-shows is the exclusive responsibility of the Provider and managed entirely outside the Platform.

Continuity and Stability: We do not guarantee uninterrupted availability of the Platform and are not responsible for technical failures, interruptions, temporary service suspension or data loss that may occur due to external factors, necessary maintenance or connectivity issues.

For any financial transactions or payment failures between Client and Provider.

For tax or accounting errors arising from use of the App's reports (which are organisational estimates only).

For errors, delays or failures in sending push notifications or automatic emails, which depend on third-party services (Firebase, SMTP) outside Draak-app's direct control.

5.2. Provider Responsibility

The Provider is solely and entirely responsible for:

The complete accuracy, truthfulness and legality of their profile information, service catalogue and team.

The execution, quality, outcome and any occurrences (delays, cancellations) relating to services booked on the Platform.

Compliance with all legal, tax and employment obligations of their activity. This includes using their Tax Identification Number for issuing invoices to their clients (Site users), with Draak-app bearing no responsibility for this information.

The full management of their team data (registered professionals), including registration, updating and deletion from the Platform. The Provider guarantees that they have obtained the express consent of each registered professional for the processing of their data on the Platform.

The protection of Client data to which they have access through the schedule.

5.3. Client Responsibility

The Client commits to providing valid contact details and attending scheduled bookings, or cancelling them in advance, respecting each Provider's cancellation policy.

5.4. Biometric Login

Biometric login is an optional feature that the user can enable or disable at any time. Draak-app is not responsible for unauthorised access resulting from compromised biometrics on the device itself. Biometric verification is performed exclusively by the device's operating system — the fingerprint is never transmitted to Draak-app's servers.

6. Privacy, Data Collection and Sharing

When making a booking on the Site, the Client provides their Name, Phone Number and email (optional). This data is automatically shared with the chosen Service Provider, so they can identify the client and manage the appointment. This data will be visible to the Provider through the Mobile Application. Draak-app does not use this data for its own marketing without consent, nor does it sell it to third parties. For more details, please consult our Privacy Policy.

7. Intellectual Property

All design, software, source code, graphics and logos of Draak-app are the exclusive property of Willian Freitas Borges, Unipessoal Lda. The Provider retains ownership of the photos and texts they upload to their profile, granting Draak-app a licence to display this content on the Site for advertising purposes.

8. Final Provisions

8.1. Changes to Terms

Draak-app reserves the right to change these terms at any time. Changes will take effect after their publication on the Platform.

8.2. Applicable Law and Jurisdiction

These Terms are governed by the laws of Portugal. For the resolution of any disputes arising from these Terms, the Court of Lisbon is established as competent, with express waiver of any other.

8.3. Alternative Dispute Resolution (ADR)

In case of dispute, the consumer may resort to a Consumer Alternative Dispute Resolution Entity, such as the Lisbon Consumer Conflict Arbitration Centre.

8.4. Complaints Book

Draak-app has an Electronic Complaints Book. Contact: For questions about these Terms, contact:

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