TERMS AND CONDITIONS OF USE
Draak-app Platform
Last Updated: February 14, 2026
1. Introduction and Acceptance
Welcome to the Draak-app platform! This document establishes the Terms and Conditions of Use governing the access and utilization of the digital ecosystem offered by Willian Freitas Borges, Unipessoal Lda, hereinafter referred to as Draak-app, headquartered in São Domingos de Rana, Portugal. By downloading the Application, accessing the Website, or using our services, the User fully agrees to these Terms. If you do not agree with any provision described herein, you must not use the Platform.
2. Definitions
For the purposes of clarity in these Terms, the following definitions apply:
- Platform: The set consisting of the Website and the Draak-app Mobile Application.
- Mobile Application (App): The software intended for mobile devices, for the exclusive use of Service Providers to manage their business.
- Website (Site): The publicly accessible web interface, intended for Clients to search for services and schedule appointments.
- Service Provider (Professional): The user registered in the App who subscribes to a plan to manage their schedule and promote services (which may be the company account holder and/or their registered team).
- Client: The user who uses the Site to search for services and make bookings.
- Scheduled Services: The services or products sold by the Provider directly to the Client through the facilitation of the Platform.
3. Object and Features
Draak-app is a technological promotion and scheduling platform. Features are divided according to the type of access:
3.1. For the Service Provider (Mobile Application)
The App offers management tools including: Profile and Service Catalog; Team Management (possibility to register and exclude professionals working under the main account); Schedule Management (viewing bookings and time blocks); Internal Financial Management (recording profits and costs for purely informative purposes for the provider).
3.2. For the Client (Website)
The Site allows Clients to: Search for providers by location or category; View available times in real-time; Perform online bookings without the need for prior account registration, by filling in basic contact details.
3.3. Important Limitations
Draak-app clarifies that: It is NOT a billing platform; It does NOT process payments for services rendered (payments for the scheduled service must be made directly to the Provider on-site or as agreed between the parties); It does NOT perform stock management; It does NOT intervene in the commercial or technical relationship between the Provider and the Client.
4. Access, Registration, and Subscriptions (for Service Providers)
4.1. Provider Account and Free Trial
4.1.1. Trial Start: To use the App, the Provider must create an account and provide true data. Draak-app does not request the Provider's NIF (Tax Identification Number), as the subscription is managed and billed by native app stores. Upon registration, the Provider automatically begins a 30 (thirty) day free trial period of the Professional Plan, the Platform's most comprehensive plan.
4.1.2. Automatic Renewal: Continued access to management features and visibility on the Site depends on a paid subscription. By starting the free trial, the Provider expressly agrees that, after the 30 days end, the subscription will be automatically renewed and billed for the Professional Plan (best plan) on a Monthly basis, unless the Provider actively chooses another (lower) plan or requests cancellation through the Application before the end of the trial period.
4.1.3. Modalities and Prices (Europe – Eurozone): Subscription prices are defined and charged in Euros (€) for Portugal and other Eurozone countries, and vary according to the chosen modality (Monthly or Annual). The final price in other currencies (such as BRL) is determined by the app stores (Google Play/App Store), applying the exchange rate and local taxes.
The payment options and respective prices (in Euros) are as follows:
| Plan | Modality | Billing Frequency | Invoiced Amount | Equivalent Price/month |
|---|---|---|---|---|
| Essential Plan | Monthly | Monthly | €9.90 | €9.90 |
| Essential Plan | Annual | Annual | €107.88 | €8.99 (With discount) |
| Professional Plan | Monthly | Monthly | €19.90 | €19.90 |
| Professional Plan | Annual | Annual | €215.88 | €17.99 (With discount) |
Annual values correspond to a discount applied over the monthly modality. The Provider is responsible for managing and canceling their subscription directly in the native app store (Google Play/App Store) to avoid future charges.
4.2. Use by the Client
The Client may browse the Site for free. To finalize a booking, it is not mandatory to create a fixed account, but minimum contact details for the reservation must be provided (see section 6).
5. Responsibilities
5.1. Responsibility of Draak-app (Technological Intermediary)
Draak-app is a platform that acts exclusively as a technological intermediary for the promotion and scheduling of services between Providers and Clients. Our responsibility is strictly limited to the operation, stability, and availability of the software.
Draak-app is not responsible, under any circumstances, for:
Execution and Result of Services: We are not responsible for the quality, safety, legality, or the result of the scheduled services. The execution of the service is the sole and exclusive responsibility of the Provider.
Registered Information: We do not guarantee nor are we responsible for the veracity, accuracy, or legality of any information (including service descriptions, price lists, and qualifications) registered by Providers on the Platform. Such information is the exclusive responsibility of the Provider.
Compliance with Agreements and Rescheduling: We are not responsible for compliance with schedules, delays, cancellations, rescheduling, or any failures in the agreement between Client and Provider. Any negotiation of fees or penalties resulting from rescheduling or no-shows is the exclusive responsibility of the Provider and managed entirely outside the Platform.
Continuity and Stability: We do not guarantee the uninterrupted availability of the Platform and are not responsible for technical failures, interruptions, temporary suspension of service, or data loss that may occur due to external factors, necessary maintenance, or connectivity issues.
Any financial transactions or payment failures between Client and Provider.
Fiscal or accounting errors resulting from the use of the App's reports (which are merely organizational estimates).
5.2. Responsibility of the Provider
The Provider is solely and fully responsible for:
The total veracity, accuracy, and legality of the information in their profile, service catalog, and team.
The execution, quality, result, and any occurrence (delay, cancellation) related to the services scheduled on the Platform.
Compliance with all legal, fiscal, and labor obligations of their activity. This includes using their NIF for issuing invoices to their clients (Site users), Draak-app not being responsible for this information.
The full management of their team's data (registered professionals), including registration, updating, and removal from the Platform. The Provider guarantees they have obtained express consent from each registered professional for the processing of their data on the Platform.
The protection of Client data to which they have access through the schedule.
5.3. Responsibility of the Client
The Client undertakes to provide valid contact details and to attend the bookings made, or to cancel them in advance, respecting each Provider's cancellation policy.
6. Privacy, Data Collection, and Sharing
When making a booking on the Site, the Client provides their Name, Phone Number, and email (optional). This data is automatically shared with the chosen Service Provider so they can identify the client and manage the service. This data will be visible to the Provider through the Mobile Application. Draak-app does not use this data for its own marketing without consent, nor does it sell it to third parties. For more details, see our Privacy Policy.
7. Intellectual Property
All design, software, source code, graphics, and logos of Draak-app are the exclusive property of Willian Freitas Borges, Unipessoal Lda. The Provider retains ownership of the photos and texts they upload to their profile, granting Draak-app a license to display this content on the Site for promotional purposes.
8. Final Provisions
8.1. Changes to the Terms
Draak-app reserves the right to change these terms at any time. Changes will take effect upon their publication on the Platform.
8.2. Applicable Law and Jurisdiction
These Terms are governed by the laws of Portugal. For the resolution of any disputes arising from these Terms, the jurisdiction of the District of Lisbon is stipulated as competent, with express waiver of any other.
8.3. Alternative Dispute Resolution (ADR)
In the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity, such as the Lisbon Consumer Conflict Arbitration Center.
8.4. Complaints Book
Draak-app has an Electronic Complaints Book. Contact: For questions about these Terms, contact: contact@draak-app.com.